Returns & Exchanges
Australian Return Policy
AUSTRALIAN ORDERS. CLICK HERE to create a return. In September 2026, we updated our returns policy so please read carefully. RETURN CONDITIONS AND TIMEFRAMES. 1. FULL PRICE. WITHIN 30 DAYS OF PURCHASE
How do I return my Australian order online?
To find out if your item is eligible for a return, please find all details in our Return Policy HERE. STEP 2 - CHOOSE YOUR RETURN OPTION
International Returns Policy
*For hygiene reasons, no returns on earrings. To be eligible for an exchange or refund, the item must meet the following criteria:. NOTE: *ELK items purchased from EBAY are final sale, no returns.*ELK items purchased from an ELK stockist are subject
How do I return my International order?
To find out if your item is eligible for a return, please find all details in our Return Policy HERE. STEP 1 - PREPARE YOUR PARCEL FOR RETURN. Please ensure you use a protective bag and a registered/traceable form of postage as ELK will not be respon
How do I return my online order to an ELK retail store?
If your online purchase isn’t quite right, you’re welcome to visit any ELK store to arrange a return or exchange in line with our Returns Policy. Our retail stores will transition soon to the Refundid App in store, so for now please be guided by the
When will my return to be processed?
Depending on your return method, see below for processing timeframes:Refund - Your refund will be issued once we receive and process your returned item. A return shipping charge of $15 will be deducted.Store Credit - This will be issued once we recei
How do Store Credits work?
As of September 2026, we have introduced Store Credit as a new return option for both full-price & sale items, alongside exchanges. Store Credit is issued directly to your ELK customer account and can be used towards a future purchase. *Please note,
How do I find my Store Credit?
As of September 2026, we have introduced Store Credit as a new return option for both full-price & sale items, alongside exchanges. Store Credit is issued directly to your ELK customer account and can be used towards a future purchase. They are valid
What is the difference between Standard and Instant Exchange?
As of September 2026, we have introduced a new returns portal Refundid, for you to return or exchange your ELK items. You can select from the two options below for an exchange:Standard Exchange - your new item will be despatched once we receive and p