INTERNATIONAL ORDERS

*For hygiene reasons, no returns on earrings.

1. FULL PRICE: This includes full priced items discounted temporarily during promotions. For example, “20% off full price knitwear”. Or, the Welcome 10% first order discount. The returns timeframe is extended to 60 days for purchases between 1st November and 25th December. 
   
   
2. SALE: Any item where price is permanently reduced. On our website, this item’s image will have a “SALE” callout. 
   
   
3. FINAL SALE: These items will be clearly marked as final sale and their price is generously reduced to clear. On our website, this item’s image will have a “FINAL SALE” callout.

To be eligible for an exchange or refund, the item must meet the following criteria: 

• Received within the above applicable timeframes. 
• Proof of purchase is provided via receipt or order number. 
• Returned in its original, unused condition with ELK tags attached.  
• Shoes returned in their original box. 
• Purchased from www.elkthelabel.com or an ELK retail store. 

NOTE:  
*ELK items purchased from EBAY are final sale, no returns.
*ELK items purchased from an ELK stockist are subject to the individual store’s policy.

HOW TO PREPARE YOUR INTERNATIONAL PARCEL FOR RETURN

STEP 1
Prepare your parcel for return

Please ensure you use a protective bag and a registered/traceable form of postage as ELK will not be responsible for goods that are damaged or lost in transit from you to us

Return shipping cost to our warehouse in Melbourne, Australia is to be paid by the customer.

STEP 2
Label your parcel

Address to the ELK Returns Department, including your Order Number;

Returns Department
RE: [Please insert your Order Number]
ELK THE LABEL
124 Henty Street
Reservoir VIC 3073, Australia