Can't find what you are looking for? 
Please fill out our Contact Form with details of your enquiry, and the team will be in touch with you to assist.

ELK The Label

Find answers to your questions about Elk The Label products, shipping, returns, and more. Browse our help center for quick solutions and customer support.

Elk The Label Help Centre | Customer Support & FAQs

Return Policy (Australia)

Return Policy (International)

When can I expect my return to be processed?

How do I begin a return for my International order?

How do I return online (Australia only)

Can I return my online order in-store?

How to return through an ELK store

Returns

How to exchange online (Australia)

How to exchange an international order

How to exchange through an ELK store

Can I cancel an exchange request?

How does shipping work with an online exchange order?

Will my discount be applied to my online exchange?

Exchanges

What is ELK's shipping policy?

Can I edit my order?

How can I track my online order?

I was sent the wrong item what can I do?

How quickly do you ship online orders?

How does Click & Collect work?

Orders & Shipping

How do I know what size I am in ELK?

Find an ELK Store

We want to make finding your perfect ELK fit as easy as possible! That’s why each product on our website includes detailed sizing information to help guide you. Still unsure? Our experienced Customer Service team has tried on our pieces and knows the

We want to make finding your perfect ELK fit as easy as possible! That&#x2019;s why each product on our website includes detailed sizing information to help guide you.&#xA0;<ul style="list-style-type: undefined;margin-left:26px;"><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">General Size Guide &#x2013; Use this to check international size conversions.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Product measurements &#x2013; Find exact garment measurements under the &apos;PRODUCT MEASUREMENTS&apos; drop-down on every product page.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Compare with Your Clothes &#x2013; Lay down a piece you love the fit of, measure it, and compare it with our garment measurements. Double this for total circumference and compare with your body measurements. Generally, there&#x2019;s a 5cm difference in circumference between sizes.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">ELK Fit Guide &#x2013; You can also find our handy <a href="https://elkthelabel.com/pages/fit-guide">ELK Fit Guide here</a>, where we designate a fit description based on a garment&#x2019;s most fitted feature. We classify our designs into four key fits: Contour, Regular, Relaxed, and Oversized. This helps you understand how each piece is designed to sit on your body. For example, a dress with a fitted bodice and a relaxed skirt is classified as a Contour Fit. You may find you wear different sizes across styles, depending on the fit.&#x2028;</li></ul>Still unsure? Our experienced Customer Service team has tried on our pieces and knows the fit inside out. If you&#x2019;ve shopped with us before, we can help recommend the best size based on what you already love. We can also assist in finding an ELK store or stockist near you if you&#x2019;d like to try something on in person.&#xA0;Contact us at hello@elkthelabel.com, or via phone, +613 9478 1800, or live chat, during business hours (AEST). Our team is ready to help!

We have a collection of ELK stores across Victoria, each offering a thoughtfully curated range of our designs. Whether you’re visiting for new arrivals, wardrobe staples, or something special, our in-store teams are always happy to assist. For any up

<h2 data-section-id="y20jrm" data-start="131" data-end="151" id="isPasted">Find an ELK Store</h2>We have a collection of ELK stores across Victoria, each offering a thoughtfully curated range of our designs. Whether you&#x2019;re visiting for new arrivals, wardrobe staples, or something special, our in-store teams are always happy to assist.For any updates to trading hours, including Public Holidays, we recommend checking our <a href="https://elkthelabel.com/pages/stockists" target="_blank" rel="noopener noreferrer">Find A Store</a> page prior to visiting.<hr data-start="519" data-end="522"><h2 data-section-id="8m99dv" data-start="524" data-end="566" id="melbourne-cbd">Melbourne CBD</h2>182 Little Collins Street, Melbourne VIC 3000 Phone: 0400 381 012Hours: Mon&#x2013;Wed: 10:00&#x2013;17:00 Thu: 10:00&#x2013;17:30 Fri: 10:00&#x2013;18:00 Sat: 10:00&#x2013;17:30 Sun: 11:00&#x2013;17:00A curated boutique space in the heart of the city, featuring our newest arrivals and bestselling styles.<hr data-start="865" data-end="868"><h2 data-section-id="1yvxjus" data-start="870" data-end="882" id="preston">Preston</h2>395 Plenty Road, Preston VIC 3072 Phone: 0447 482 459Hours: Mon&#x2013;Sun: 10:00&#x2013;17:00Our original and largest store, located just 6 km from the CBD. Offers our full current range, including the (RE)NEW collection, with convenient parking available.<hr data-start="1152" data-end="1155"><h2 data-section-id="sd4i2p" data-start="1157" data-end="1173" id="albert-park">Albert Park</h2>119 Dundas Place, Albert Park VIC 3206 Phone: 0456 508 630Hours: Mon&#x2013;Tue: 10:00&#x2013;17:00 Wed&#x2013;Sat: 09:30&#x2013;17:00 Sun: 10:00&#x2013;17:00A relaxed store in a vibrant shopping strip, offering new arrivals, wardrobe basics, and bestsellers. Full styling service available. Stocks the (RE)NEW collection.<hr data-start="1491" data-end="1494"><h2 data-section-id="1lfy7gs" data-start="1496" data-end="1508" id="carlton">Carlton</h2>404 Lygon Street, Carlton VIC 3053 Phone: 0417 043 753Hours: Mon&#x2013;Thu: 10:00&#x2013;17:00 Fri: 10:00&#x2013;17:30 Sat&#x2013;Sun: 10:00&#x2013;17:00Features a large selection of ELK favourites, including our (RE)NEW collection.<hr data-start="1731" data-end="1734"><h2 data-section-id="99ng6h" data-start="1736" data-end="1752" id="south-yarra">South Yarra</h2>574A Chapel Street, South Yarra VIC 3141 Phone: 0418 651 889Hours: Mon&#x2013;Wed: 10:00&#x2013;17:00 Thu&#x2013;Sat: 10:00&#x2013;17:30 Sun: 11:00&#x2013;17:00A boutique space with access to an upstairs area showcasing exclusive samples.<hr data-start="1986" data-end="1989"><h2 data-section-id="1xpnlvq" data-start="1991" data-end="2004" id="brighton">Brighton</h2>18 Church Street, Brighton VIC 3186 Phone: 0475 044 193Hours: Mon&#x2013;Tue: 10:00&#x2013;17:00 Wed&#x2013;Sat: 09:30&#x2013;17:00 Sun: 10:00&#x2013;17:00A bright and welcoming store offering a curated selection of ELK pieces.<hr data-start="2227" data-end="2230"><h2 data-section-id="8y0kwr" data-start="2232" data-end="2244" id="newtown">Newtown</h2>Shop 2/328 Pakington Street, Newtown VIC 3220 Phone: 03 5229 1638Hours: Mon&#x2013;Sun: 10:00&#x2013;17:00Stocks a range of ELK collections, including (RE)NEW.<hr data-start="2416" data-end="2419"><h2 data-section-id="5y79kp" data-start="2421" data-end="2438" id="barwon-heads">Barwon Heads</h2>41 Hitchcock Avenue, Barwon Heads VIC 3227 Phone: 03 5254 1209Hours: Mon&#x2013;Tue: 10:00&#x2013;16:00 Wed: 10:00&#x2013;17:00 Thu&#x2013;Sat: 09:30&#x2013;17:00 Sun: 10:00&#x2013;16:00A coastal store offering a relaxed shopping experience with a curated ELK range.<hr data-start="2695" data-end="2698"><h2 data-section-id="jjya4u" data-start="2700" data-end="2715" id="mornington">Mornington</h2>83 Main Street, Mornington VIC 3931 Phone: 03 5976 1767Hours: Mon&#x2013;Wed: 10:00&#x2013;17:00 Thu&#x2013;Sat: 09:30&#x2013;17:00 Sun: 11:00&#x2013;17:00Stocks a selection of our collections, including (RE)NEW.<hr data-start="2923" data-end="2926"><h2 data-section-id="nmv7oo" data-start="2928" data-end="2960" id="clearance-store--reservoir">Clearance Store &#x2013; Reservoir</h2>122&#x2013;124 Henty Street, Reservoir VIC 3073 Phone: 0488 778 988Hours: Mon&#x2013;Thu: Closed Fri: 11:00&#x2013;15:00 Sat: 09:00&#x2013;16:00 Sun: 11:00&#x2013;16:00Our clearance store offers a rotating selection of sale items, final sale clearance items &amp; faulty products. Stock changes frequently, with a variety of sizes available.

All articles

Categories

Returns

Exchanges

Orders & Shipping

Articles

How do I know what size I am in ELK?

Find an ELK Store