We want to make finding your perfect ELK fit as easy as possible. That’s why each product on our website includes detailed sizing information to help guide you. Still unsure? Our experienced Customer Service team has tried on our pieces and knows the
STANDARD SHIPPING RATES. We are currently able to ship ELK to the following countries at the standard flat rates listed below:. If the delivery address is unattended, the parcel will be left in a location deemed safe by the driver. If no safe locatio
To Click & Collect your order from one of our Victorian stores, proceed to Checkout and under Shipping method chose a Local Pick Up location. Click & Collect is a free service. All online Click & Collect orders are packed from our Distribution Centre
We are happy to offer you a credit or refund on most items. Please see conditions and timeframes below for returning an item to ELK from an Australian order: Full Price Items (includes promotional items): Returns within 30 days of purchase—receive a
We’re sorry to hear that the size isn’t quite right!. At the moment, we’re unable to process exchanges. However, we suggest returning the incorrect item for a credit (in the form of a gift voucher to use on your next ELK purchase) or a refund, and th
To find out if your item is eligible for a return, please find all details in our Return Policy HERE. HOW TO PREPARE YOUR PARCEL FOR RETURN WITHIN AUSTRALIA. * One return request needs to be created for each parcel to be returned. If you prefer not t
If your order has already been shipped, unfortunately we are unable to make any changes. If your order hasn’t shipped yet, please reach out to us as soon as possible at [email protected]. We’ll do our best to accommodate any changes before it lea
We aim to process and ship online orders within 2-4 business days. During peak times, such as sale periods, this processing time may be a little longer. If you’ve selected Express Shipping and placed your order before 11 am, we will prioritise it and
Once your order is placed, you will receive an email confirming we have received it. When your order is packed and ready to ship from the ELK Distribution Centre, you will receive an email confirmation with the tracking delivery details. You can also
We are sorry to hear this has happened. Please email us at [email protected] so we can organise the correct items to be sent to you and the incorrect items returned to us free of charge.
ELK Rewards is our way of thanking you for your loyalty and sharing our commitment to transparency. As a member, you will enjoy exclusive offers, a birthday treat, VIP access, and earn reward points with every purchase! Sign up now to make your ELK s
At ELK, we’re incredibly proud of the steps we’re taking to reduce our environmental impact while maintaining transparency and ethical practices in everything we do. We release an annual Transparency Report which you can view here detailing informati