We are currently able to ship ELK to the following countries at the standard flat rates listed below:. *If the delivery address is unattended, the parcel will be left in a location deemed safe by the driver. If no safe location is available, you will

<h2 id="isPasted" style="text-align: center;">ALL STANDARD SHIPPING RATES</h2>We are currently able to ship ELK to the following countries at the standard flat rates listed below: <ul style="list-style-type: undefined;margin-left:26px;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Australia: AUD $10,&#x2028;Free Standard Shipping on orders over AUD $200&#x2028;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">New Zealand: NZD $10,&#x2028;Free Standard Shipping on orders over NZD $300&#x2028;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">United Kingdom: GBP 20&#x2028;England, Northern Ireland, Scotland, Wales&#x2028;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">United States: USD $35,&#x2028;Free Standard Shipping on orders over USA $400</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Canada: CAN $35, Free Standard Shipping on orders over CAN $400</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Europe: EUR 25&#x2028;Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland&#x2028;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Asia Pacific:&#x2028;China: 120 CNY,&#x2028;Hong Kong: 130 HKD,&#x2028;India: 1395 INR&#x2028;Indonesia: 260,000 IDR,&#x2028;Japan: 2,400 JPY,&#x2028;Malaysia: 80 MYR,&#x2028;Philippines: 930 PHP,&#x2028;Singapore: 22 SGD,&#x2028;South Korea: 22,000 KRW,&#x2028;Taiwan: 500 TWD,&#x2028;Thailand: 580 THB,&#x2028;Vietnam: 410,000 VND,&#x2028;Sri Lanka: 5000 LKR.&#x2028;</li></ul>*If the delivery address is unattended, the parcel will be left in a location deemed safe by the driver. If no safe location is available, you will receive a notice to collect at your local post office or either redelivery will be arranged by the courier. Occasionally, we offer freight discounts, which will automatically update in your shopping cart if applicable. Please check our home page for any freight offers.&#x2028;<hr><h2 style="text-align: center;" id="shipping-within-australia"> SHIPPING WITHIN AUSTRALIA </h2><h2 id="we-offer-free-standard-shipping-for-all-orders-over-aud-200-with-an-australian-shipping-address-all-orders-are-dispatched-from-our-elk-distribution-centre-in-reservoir-victoria">We offer Free Standard Shipping for all orders over AUD $200 with an Australian shipping address. All orders are dispatched from our ELK Distribution Centre in Reservoir, Victoria.</h2>We partner with Australia Post (occasionally StarTrack) for delivery within Australia.&#xA0;<ol style="margin-left: 26px;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Standard Shipping: Flat rate of AUD $10</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Express Shipping: Flat rate of AUD $20 (available for Australian addresses only)</li></ol> *Express orders placed before 11am AEST on business days will be despatched on the same day *Express orders placed after 11am AEST will be despatched the next business day <hr><h2 style="text-align: center;" id="shipping-internationally"> SHIPPING INTERNATIONALLY</h2>We offer Free Standard Shipping for orders over NZD $300 with a New Zealand shipping address.&#x2028;<ul style="list-style-type: undefined;margin-left:26px;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">We partner with FedEx Priority for deliveries to North America, and a combination of FedEx Priority and DHL Express for other international destinations.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">ELK pays all applicable duties for North America and New Zealand</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">For North America and New Zealand, taxes will be calculated in the shopping cart if required.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">For all other countries,&#xA0;we do not offer DDP (Deliver Duty Paid) for our shipments. However, we do offer DAP (Delivered at Place) where the customer is responsible for paying any applicable duties and taxes. This means that customers will need to pay customs fees themselves upon delivery. Please refer to your countries threshold on Taxes and Duties.&#x2028;&#x2028; </li></ul> <hr><h2 style="text-align: center;" id="standard-processing-times"> STANDARD PROCESSING TIMES</h2>&#xA0;<ul style="list-style-type: undefined;margin-left:26px;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">We aim to dispatch your order within 1-2 business days.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">During peak times, dispatch times may be slightly longer.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Your carrier will provide you with an estimated delivery time once they&#x2019;ve collected the package from our ELK Distribution Centre. </li></ul>SUSTAINABLE PACKAGING &#x2028;<ul style="list-style-type: undefined;margin-left:26px;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">We take great care to ensure our packaging has the smallest environmental impact possible whilst ensuring it arrives to you in pristine condition.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">All our online orders are plastic-free, and our packaging materials are reusable, recyclable, or compostable (with the occasional piece of sticky tape used only when absolutely necessary!).</li></ul>

What is ELK's shipping policy?

If your order has already been shipped, unfortunately we are unable to make any changes. If your order hasn’t shipped yet, please reach out to us as soon as possible at hello@elkthelabel.com. We’ll do our best to accommodate any changes before it lea

If your order has already been shipped, unfortunately we are unable to make any changes.If your order hasn&#x2019;t shipped yet, please reach out to us as soon as possible at <a href="mailto:hello@elkthelabel.com">hello@elkthelabel.com</a>. We&#x2019;ll do our best to accommodate any changes before it leaves our Distribution Centre!

Can I edit my order?

Once your order is placed, you will receive an email confirming we have received it. When your order is packed and ready to ship from the ELK Distribution Centre, you will receive an email confirmation with the tracking delivery details. You can also

Once your order is placed, you will receive an email confirming we have received it.&#xA0;When your order is packed and ready to ship from the ELK Distribution Centre, you will receive an email confirmation with the tracking delivery details.&#xA0;&#xA0;You can also track your order anytime by logging into your account on our website. Just head to the &#x2018;Orders&#x2019; tab and click on the &#x2018;Track Shipment&#x2019; tile to follow your order&#x2019;s progress.

How can I track my online order?

We are sorry to hear this has happened! Please email us at hello@elkthelabel.com so we can organise the correct items to be sent to you and the incorrect items returned to us free of charge.

We are sorry to hear this has happened! Please email us at <a data-fr-linked="true" href="mailto:hello@elkthelabel.com" id="isPasted">hello@elkthelabel.com</a> so we can organise the correct items to be sent to you and the incorrect items returned to us free of charge.

I was sent the wrong item what can I do?

We aim to process and ship online orders within 1-2 business days. During peak times, such as sale periods, this processing time may be a little longer. If you’ve selected Express Shipping and placed your order before 11 am, we will prioritise it and

We aim to process and ship online orders within 1-2 business days. During peak times, such as sale periods, this processing time may be a little longer.If you&#x2019;ve selected Express Shipping and placed your order before 11 am, we will prioritise it and ship it on the same business day. Orders placed after 11 am will be shipped on the next business day.&#x2028; We&#x2019;re committed to getting your order to you as quickly as possible. Once your order leaves our Distribution Centre, we will send you a shipping confirmation email with a tracking number so you can follow its journey.

How quickly do you ship online orders?

To Click & Collect your order from one of our Victorian stores, proceed to Checkout and under Shipping method choose a Local Pick Up location. Click & Collect is a free service!. All Click & Collect orders are packed from our Distribution Centre in R

To Click &amp; Collect your order from one of our Victorian stores, proceed to Checkout and under Shipping method choose a Local Pick Up location. Click &amp; Collect is a free service! All Click &amp; Collect orders are packed from our Distribution Centre in Reservoir, VIC and delivered to our ELK stores either by our in-house van or courier service. Collection is available at Preston, Albert Park, Little Collins, Carlton, South Yarra, Brighton, Barwon Heads, Newtown, Mornington and at our Reservoir Clearance Store.&#xA0; *Please note, collection times can vary between stores. Generally, it takes about 2 business days for your order to reach our metropolitan stores from our Distribution Centre. Delivery to our regional stores, Barwon Heads, Newtown, or Mornington, can take 2&#x2013;4 business days.&#xA0;You will receive a&#xA0;&apos;Ready For Collection&apos; email notification once the designated store has received your order and it is ready to pick up. &#x2028; For store hours, please see our <a href="https://elkthelabel.com/pages/stockists">Find A Store Page</a>. If you have any questions or need to confirm your order&#x2019;s arrival, feel free to contact the store directly. * Unfortunately,&#xA0;Click &amp; Collect cannot be facilitated via an online exchange order.

How does Click & Collect work?

Can't find what you are looking for? 
Please fill out our Contact Form with details of your enquiry, and the team will be in touch with you to assist.