HOW DOES CLICK & COLLECT WORK?Updated 10 days ago

To Click & Collect your order from one of our Victorian stores, proceed to Checkout and under Shipping method chose a Local Pick Up location. Click & Collect is a free service.

All online Click & Collect orders are packed from our Distribution Centre in Reservoir, VIC and delivered to our ELK stores either by our in-house van or courier service.

You will receive a 'Ready For Collection' email notification once the designated store has received your order and it is ready to pick up. 


Collection is available at Preston, Albert Park, Little Collins, Carlton, South Yarra, Brighton, Barwon Heads, Newtown, Mornington and at our Reservoir Clearance Store. 

For store hours, please see our Find A Store Page. If you have any questions or need to confirm your order’s arrival, feel free to contact the store directly.

Please note, collection times can vary between stores. Generally, it takes about 2 business days for your order to reach our metropolitan stores from our Distribution Centre. Delivery to our ELK regional stores, Barwon Heads, Newtown, or Mornington can take 2–4 days.

The Reservoir Clearance Store is open on weekends only—Saturday from 9am to 4pm, and Sunday from 11am to 4pm.

Please don't hesitate to contact our Customer Service team at hello@elkthelabel.com or phone 03 9478 1800 during business hours for advice or further assistance.