How do I return my online order to an ELK retail store?Updated 6 hours ago
If your online purchase isn’t quite right, you’re welcome to visit any ELK store to arrange a return or exchange in line with our Returns Policy.
Our retail stores will transition soon to the Refundid App in store, so for now please be guided by the instore team to assist you with your return or exchange
Our retail stores will transition soon to the Refundid App in store, so for now please be guided by the instore team to assist you with your return or exchange
STEP 1:
Bring your item and proof of purchase. Please ensure you have your item with you, along with your receipt or order confirmation. Items must be in their original condition and with all tags attached.
Bring your item and proof of purchase. Please ensure you have your item with you, along with your receipt or order confirmation. Items must be in their original condition and with all tags attached.
STEP 2:
Visit an ELK store and our team will assist you in returning your item or finding a suitable replacement, whether it’s a different size, colour, or style for you.
Visit an ELK store and our team will assist you in returning your item or finding a suitable replacement, whether it’s a different size, colour, or style for you.
* Please keep in mind that our product range differs between our retail stores, so we recommend checking your desired store's stock availability before visiting or simply proceeding via the online exchange process through the Returns Portal.
STEP 3:
Finalise your exchange.
Finalise your exchange.
* For hygiene reasons, no returns or exchanges on earrings
* Items purchased from our Clearance Store can only be processed through the Clearance store directly.
* In the unfortunate case you have received an item you believe to be faulty, our Customer Service team are ready to assist you to find a suitable solution. Please contact us via email, [email protected], or via phone, +613 9478 1800 during business hours (AEST).
* Items purchased from our Clearance Store can only be processed through the Clearance store directly.
* In the unfortunate case you have received an item you believe to be faulty, our Customer Service team are ready to assist you to find a suitable solution. Please contact us via email, [email protected], or via phone, +613 9478 1800 during business hours (AEST).