How do I return my International order?Updated 5 hours ago

To find out if your item is eligible for a return, please find all details in our Return Policy HERE.

INTERNATIONAL RETURN

STEP 1 - PREPARE YOUR PARCEL FOR RETURN 

Please ensure you use a protective bag and a registered/traceable form of postage as ELK will not be responsible for goods that are damaged or lost in transit from you to us.

STEP 2 - LABEL YOUR PARCEL

Address to the ELK Returns Department, including your Order Number;

 
Returns Department
RE: [Insert Order Number]
ELK THE LABEL
124 Henty St
Reservoir VIC 3073, Australia


Unfortunately, we cannot facilitate exchanges for International orders. Full-price and Sale items are eligible for refund within 45 days of purchase. If you require an alternate size or colour, then we recommend either re-purchasing at your earliest convenience or waiting to receive your refund then re-purchasing your preferred item. 

*Return shipping cost to our Distribution Centre in Melbourne, Australia, is to be paid by the customer. 

FAULTY ITEMS

In the unfortunate case you have received an item you believe to be faulty, please contact our Customer Service team.

• Items will be assessed, and we will repair, replace, or refund on a case-by-case basis.
• We recommend emailing a photo to Customer Service, clearly highlighting the fault.

We follow the ACCC (Australian Competition and Consumer Commission) guidelines and reserve the right to repair or replace the item we deem to be faulty.

Our Customer Service team are ready to assist you to find a suitable solution. Please contact us via email, [email protected], or via phone, +613 9478 1800 during business hours (AEST).