Returns
Return Policy (Australia)
AUSTRALIA ONLY. CLICK HERE to create a return via the Returns Portal. IN MAY 2026, WE UPDATED OUR RETURNS POLICY SO PLEASE READ CAREFULLY. RETURN CONDITIONS AND TIMEFRAMES
Return Policy (International)
IN MAY 2026, WE UPDATED OUR RETURNS POLICY SO PLEASE READ CAREFULLY. RETURN CONDITIONS AND TIMEFRAMES. 1. FULL PRICE
When can I expect my return to be processed?
If you have submitted an exchange request via our Returns Portal, your request will be confirmed by our team, and you will receive an email confirming this. Once you have received your postage label, you may safely package your exchange items and dro
How do I begin a return for my International order?
To find out if your item is eligible for a return, please find all details in our Return Policy HERE. HOW TO PREPARE YOUR PARCEL FOR RETURN. STEP 1. Prepare your parcel for return
How do I return online (Australia only)
To find out if your item is eligible for a return, please find all details in our Return Policy HERE. HOW TO PREPARE YOUR PARCEL FOR RETURN. STEP 1. Create a return
Can I return my online order in-store?
Please note that the way we process online exchanges & in-store exchanges is now different, so please read the below carefully:*We cannot accept returns for orders in-store that already have an online return request via the Returns Portal in progress
How to return through an ELK store
If your purchase isn’t quite right, you’re welcome to visit any ELK store to return your full-price items.*Please note that the way we process online exchanges & in-store exchanges is now different, so please read the below carefully:* If your order