How do I return online (Australia only)Updated 5 days ago

To find out if your item is eligible for a return, please find all details in our Return Policy HERE.

AUSTRALIAN DOMESTIC RETURNS

HOW TO PREPARE YOUR PARCEL FOR RETURN
STEP 1 Create a return You will need your email address and order number. These can be found on the original order confirmation email or by logging into your account. CLICK HERE to create a return Follow the instructions on our return’s portal.	STEP 2 Confirm the details of your return If you are returning your item for a refund, the cost of the return label will be deducted from your refund total. If you are returning an item for exchange, we will send the new item out to you for free. Choose to print the label at home or at an Australia Post Office.	STEP 3 Post your parcel Securely wrap your parcel and drop it off at a street post box, Post Office, or Parcel Locker. Our Returns team is in Melbourne, Victoria.

If you are having trouble using our Returns Portal, please contact our Customer Service team.

FAULTY ITEMS

In the unfortunate case you have received an item you believe to be faulty, please contact our Customer Service team.

Items will be assessed, and we will repair, replace, or refund on a case-by-case basis.
We recommend emailing a photo to Customer Service, clearly highlighting the fault.

We follow the ACCC (Australian Competition and Consumer Commission) guidelines and reserve the right to repair or replace the item we deem to be faulty.

Our Customer Service team are ready to assist you to find a suitable solution. Please contact us via email, [email protected], or via phone, +613 9478 1800 during business hours (AEST).

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