How do I begin a return for my International order?Updated 13 days ago
To find out if your item is eligible for a return, please find all details in our Return Policy HERE.
INTERNATIONAL RETURN
HOW TO PREPARE YOUR PARCEL FOR RETURN | |
STEP 1 Prepare your parcel for return
Please ensure you use a protective bag and a registered/traceable form of postage as ELK will not be responsible for goods that are damaged or lost in transit from you to us.
Return shipping cost to our Distribution Centre in Melbourne, Australia, is to be paid by the customer.
|
STEP 2 Label your parcel
Address to the ELK Returns Department, including your Order Number;
|
FAULTY ITEMS
In the unfortunate case you have received an item you believe to be faulty, please contact our Customer Service team.
- Items will be assessed, and we will repair, replace, or refund on a case-by-case basis.
- We recommend emailing a photo to Customer Service, clearly highlighting the fault.
We follow the ACCC (Australian Competition and Consumer Commission) guidelines and reserve the right to repair or replace the item we deem to be faulty.
Our Customer Service team are ready to assist you to find a suitable solution. Please contact us via email, [email protected], or via phone, +613 9478 1800 during business hours (AEST).