Exchanges
How to exchange online (Australia)
We have recently updated our return & exchange policy as of May 2026, so please read carefully.STEP 1Create an exchange request for your online order• You will need your email address and order number. • These can be found on the original order confi
How to exchange an international order
Unfortunately, we cannot facilitate exchanges for International orders. Full-price and Sale items are eligible for refund within 45 days of purchase. If you require an alternate size or colour, then we recommend either re-purchasing at your earliest
How to exchange through an ELK store
If your purchase isn’t quite right, you’re welcome to visit any ELK store to arrange an exchange.*Please note that the way we process online exchanges & in-store exchanges is now different, so please read the below carefully:* If your order was origi
Can I cancel an exchange request?
You can only cancel an exchange request prior to dropping your exchange parcel off to the Post Office. Log into our Returns Portal and select your applicable order & click on 'cancel request'.*Please note - we are not able to edit or cancel exchange
How does shipping work with an online exchange order?
If you have submitted an exchange request via our Returns Portal, your request will be confirmed by our team, and you will receive an email confirming this. For your first exchange, you will receive a free return label and your preferred item will be
Will my discount be applied to my online exchange?
Yes, any applicable promotional discounts applied to your original order will be carried over to your new exchanged items, only in the case that you are exchanging for the same item, but alternate size or colour. This may display as 'custom discount'