Can't find what you are looking for? 
Please fill out our Contact Form with details of your enquiry, and the team will be in touch with you to assist.

ELK The Label

Yes, all applicable promotional discounts applied to your original order, will then be carried over to your exchange ie &apos;20% off Full-Price Dresses&apos;.&#xA0;This may display as &apos;custom discount&apos; on your order history. When Rewards points are applied to an order, the total amount of the Reward is aggregated across applicable items depending on the cost of each item.

Yes, all applicable promotional discounts applied to your original order, will then be carried over to your exchange ie '20% off Full-Price Dresses'. This may display as 'custom discount' on your order history.When Rewards points are applied to an or

Will my discount be applied to my online exchange?

Exchanges

Return Policy (Australia)

Return Policy (International)

When can I expect my return to be processed?

How do I begin a return for my International order?

How do I return online (Australia only)

Can I return my online order in-store?

How to return through an ELK store

Returns

How to exchange online (Australia)

How to exchange an international order

How to exchange through an ELK store

Can I cancel an exchange request?

How does shipping work with an online exchange order?

What is ELK's shipping policy?

Can I edit my order?

How can I track my online order?

I was sent the wrong item what can I do?

How quickly do you ship online orders?

How does Click & Collect work?

Orders & Shipping

How do I know what size I am in ELK?

Find an ELK Store

Will my discount be applied to my online exchange?Updated 12 days ago