WHAT IS YOUR SHIPPING POLICY?Updated 2 days ago
STANDARD SHIPPING RATES
We are currently able to ship ELK to the following countries at the standard flat rates listed below:
- Australia: AUD $10 Free Standard Shipping on orders over AUD $200
- New Zealand: NZD $10 Free Standard Shipping on orders over NZD $300
- United Kingdom: GBP 20 England, Northern Ireland, Scotland, Wales
- North America: USD $25 Canada, United States
- Europe: EUR 25 Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland
- Asia Pacific: China: 120 CNY, Hong Kong: 130 HKD, India: 1395 INR Indonesia: 260,000 IDR, Japan: 2,400 JPY, Malaysia: 80 MYR, Philippines: 930 PHP, Singapore: 22 SGD, South Korea: 22,000 KRW, Taiwan: 500 TWD, Thailand: 580 THB, Vietnam: 410,000 VND, Sri Lanka: 5000 LKR.
If the delivery address is unattended, the parcel will be left in a location deemed safe by the driver. If no safe location is available, a card will be left, and either redelivery will be arranged or the package will be taken to your local post office. Occasionally, we offer freight discounts, which will automatically update in your shopping cart if applicable. Please check our home page for any freight offers.
SHIPPING WITHIN AUSTRALIA ONLY
We offer Free Standard Shipping for all orders over AUD $200 with an Australian shipping address. All orders are dispatched from our ELK Distribution Centre in Reservoir, Victoria.
We partner with Australia Post (occasionally StarTrack) for delivery within Australia.
- Standard Shipping: Flat rate of AUD $10
- Express Shipping: Flat rate of AUD $20 (available for Australian addresses only) Orders placed before 11am AEDT on business days will be dispatched the same day. Orders placed after 11am AEDT will be dispatched the next business day.
SHIPPING INTERNATIONALLY
We offer Free Standard Shipping for orders over NZD $300 with a New Zealand shipping address.
- We partner with FedEx Priority for deliveries to North America, and a combination of FedEx Priority and DHL Express for other international destinations.
- ELK pays all applicable duties for North America and New Zealand
- For North America and New Zealand, taxes will be calculated in the shopping cart if required.
- For all other countries, we do not offer DDP (Deliver Duty Paid) for our shipments. However, we do offer DAP (Delivered at Place) where the customer is responsible for paying any applicable duties and taxes. This means that customers will need to pay customs fees themselves upon delivery. Please refer to your countries threshold on Taxes and Duties.
TRACKING YOUR ORDER
- Once your order is packed and ready for dispatch from our Melbourne Distribution Centre, you will receive an email notification.
- When your order is collected by our carrier, they’ll provide tracking details and an estimated delivery time.
If you need assistance tracking your parcel, feel free to contact our Customer Service team at [email protected] or call +613 9478 1800, Monday to Friday, 9am to 5pm (AEST).
STANDARD PROCESSING TIMES
- We aim to dispatch your order within 2 business days.
- During peak times, dispatch times may be slightly longer.
- Your carrier will provide you with an estimated delivery time once they’ve collected the package from our ELK Distribution Centre.
SUSTAINABLE PACKAGING
- We take great care to ensure our packaging has the smallest environmental impact possible whilst ensuring it arrives to you in pristine condition.
- All our online orders are plastic-free, and our packaging materials are reusable, recyclable, or compostable (with the occasional piece of sticky tape used only when absolutely necessary!).